FAQ
Frequently Asked Questions
Where is my order?
Once we have processed your order and handed it over to our shipping service provider, we will send you a tracking number via email, allowing you to track the status of your package.
What are the shipping costs?
We offer Free Shipping on all orders in the United States.
How can I change or cancel my order?
Please, contact our customer support via email at: support@vitalmobilitycare.com
My package arrived damaged, what do I do?
Send us an email at support@vitalmobilitycare.com with your order number and pictures of the damages. You can find the order number in your order confirmation email.
What do I do if I want to return it?
If you are not satisfied with our product, you have the right to return your order to us within 30 days of receiving the goods. For more detailed information, please refer to our refund policy.
When will my order be processed?
We process orders between Monday and Friday. Orders are processed within 1-2 working days from the order date and shipped the next day. Please note that we do not ship on weekends.
What happens if I entered the wrong email address?
Please contact us so we can update your email address. We can update your email address, name, and address, but we cannot change your order.
Contact our support at:
Phone: (980)-890-9355