Privacy Policy

This Privacy Policy describes how vitalmobilitycare.com (the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Contact
If you have questions after reading this Policy, would like more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@vitalmobilitycare.com or by mail using the contact details provided below on this page.

Collection of personal information
When you visit the Website, we collect certain information about your device, your interaction with the Website and the information necessary to process your purchases. We may also collect additional information when you contact us for customer service. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "personal information". Please see the list below for more information about what personal information we collect and why.

Information about the device
Purpose of data collection: To load the website correctly for you and to perform website usage analysis to optimize our website.

Collection source: automatically collected when you visit our website, using cookies, log files, web beacons, tags or pixels.

Disclosure for business purposes: shared with our processor Shopify.

Personal data collected: Web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website.

Order information
Purpose of data collection: to provide you with products or services to fulfill our contract, to process your payment details, to organize shipping and send you invoices and/or order confirmations, to communicate with you, to check our orders for possible risks or fraud and, if you have provided us with your preferences, to send you information or advertising about our products or services.

Source of collection: collected from you.

Disclosure for business purposes: Sharing with our processor Shopify.

Personal data collected: Name, billing address, shipping address, payment information (including credit card numbers, email address and phone number).

Customer support information
Purpose of collection: Customer support.

Collection source: Collected from you.

Disclosure for business purposes: Customer care.

Personal data collected: Customer care.

Minors
The Website is not intended for persons under the age of 18. We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the above address to request deletion.

Sharing of personal information
We share your personal information with service providers who help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy. We may share your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:

We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the website, your purchases and your interaction with our advertising on other websites with our advertising partners. Some of this information is collected directly by us and shared with our advertising partners, in some cases also through the use of cookies or other similar technologies (which you may consent to depending on your location).
We use Shopify Audiences to serve ads on other websites of our advertising partners to shoppers who have made purchases from other Shopify sellers and who may also be interested in our offer. We also share information about your use of the site, your purchases, and the email address associated with your purchases with Shopify Audiences, which allows other Shopify sellers to display offers that may interest you.
For more information about how targeted advertising works, see the Network Advertising Initiative ("NAI") education page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Facebook (Meta) - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: https://optout.aboutads.info/.

Use of personal data
We use your personal data to provide you with our services, such as offering products for sale, processing payments, shipping and fulfilling your order and informing you about new products, services and offers.

Legal basis
If you are a resident of the European Economic Area ("EEA"), we process your personal data in accordance with the General Data Protection Regulation ("GDPR") on the following legal bases:

Your consent;
The performance of the contract between you and the Website;
Compliance with our legal obligations;
To protect your vital interests;
For the performance of a task carried out in the public interest;
For our legitimate interests which do not override your fundamental rights and freedoms.
Data retention
If you place an order through the website, we will retain your personal data for our records until you ask us to delete it. For more information about your right to data erasure, please see the "Your rights" section below.

Automated decision making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision produces legal effects concerning you or otherwise significantly affects you.

We do not participate in any fully automated decision-making that has a legal or otherwise significant effect on the use of customer data.

Our processor Shopify uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant impact on you.

Services that include elements of automated decision making include:

Temporary blacklisting of IP addresses associated with repeatedly failed transactions. This blacklist remains in place for a small number of hours.
Temporary blocking of credit cards associated with blacklisted IP addresses. This blacklist remains in place for a small number of days.

Sale of personal information
Our website sells personal information as defined by the California Consumer Privacy Act of 2018 ("CCPA").

GDPR
If you are an EEA resident, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details above.

Your personal data will initially be processed in Ireland and then transferred outside of Europe, including to Canada and the United States, for storage and further processing. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as a "right of access"), transfer it to a new service, and request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details above.

If you wish to designate an authorized representative to make these requests on your behalf, please contact us at the above address.

Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functionality, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (e.g. login and region selection). This means that you do not have to re-enter this information every time you return to the website or move from one page to another. Cookies also provide information about how visitors use the website, e.g. whether it is a first-time visit or whether they are frequent visitors.

We use the following cookies to optimize your experience on our website and to provide our services. Cookies that are necessary for the operation of the store:

Name Function Duration
from Used in conjunction with admin access. 2y
_secure_session_id Used in connection with navigation through the shop window. 24h
_shopify_country Used in connection with the checkout. session
_shopify_m Used to manage customer privacy settings. 1y
_shopify_tm Used to manage customer privacy settings. 30min
_shopify_tw Used to manage customer privacy settings. 2w
_storefront_u Used to facilitate the updating of customer account information. 1 minute
_tracking_consent Tracking settings. 1y
c Used in conjunction with the checkout. 1y
kar Used in connection with the shopping cart. 2w
cart_currency Used in connection with cart. 2w
cart_sig Used in conjunction with checkout. 2w
cart_ts Used in conjunction with checkout. 2w
cart_ver Used in conjunction with cart. 2w
checkout Used in conjunction with checkout. 4w
checkout_token Used in conjunction with checkout. 1y
dynamic_checkout_shown_on_cart Used in conjunction with checkout. 30 minutes
hide_shopify_pay_for_checkout Used in connection with the checkout. session
keep alive Used in connection with buyer localization. 2w
master_device_id Used in connection with the merchant login. 2y
previous step Used in connection with the checkout. 1y
remember me Used in connection with the checkout. 1y
safe_customer_sig Used in connection with the customer login. 20y
shopify_pay Used in connection with the checkout. 1y
shopify_pay_redirect Used in connection with the checkout. 30 minutes, 3w or 1y depending on the value
storefront_digest Used in connection with the customer login. 2y
tracked_start_checkout Used in connection with the checkout. 1y
checkout_one_experiment Used in connection with checkout. session
Reporting and analysis
Name Function Duration
_landingpage Track landing pages. 2w
_orig_reference Tracks the landing pages. 2w
_s Shopify analytics. 30 minutes
_shopify_d Shopify analytics. session
_shopify_s Shopify analyses. 30 minutes
_shopify_sa_p Shopify analytics related to marketing and referrals. 30 minutes
session _shopify_sa_t Shopify analytics related to marketing and referrals. 30 minutes
_shopify_y Shopify analytics. 1y
y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain until you stop browsing, and persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after being downloaded to your device.

You can control and manage cookies in a number of ways. Please note that deleting or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, which you can often find in the "Tools" or "Preferences" menu of your browser. For more information on changing your browser settings or blocking, managing or filtering cookies, please refer to your browser's help file or websites such as www.allaboutcookies.org.

Please also note that blocking cookies cannot completely prevent information from being shared with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the section on behavioral advertising above.

Do not track
Please note that there is no uniform understanding in the industry about how to respond to "Do Not Track" signals, and we do not change our data collection and use practices when we recognize such a signal from your browser.

Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

Complaints
As mentioned above, if you have a complaint, you can contact us by e-mail customerservice@vitalmobilitycare.com or by post.

Vital Mobility Care by OLF LLC
254 Chapman Rd
Newark, Delaware 19702
United States

Phone: (980)-890-9355

Email: support@vitalmobilitycare.com