- 30 days right to return the goods
- No restocking fee
- Refunds will be issued within 10 days of receipt of the goods

Cancellations & Refunds:

At VitalMobility.com we pride ourselves on the industry. Cancel your order any time before it ships completely free of charge.
If you have questions, please send an email to support@vitalmobilitycare.com or call us at (980) 890-9355.

Cancellations (Before Order Ships):

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (980) 890-9355, the chat in the bottom right, or email support@vitalmobilitycare.com any time.

 

Refunds and Returns:

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.

Order delays have proven to be unavoidable and outside of Vital Mobility Care control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Damaged products

If your order has been damaged during delivery, you must notify us within 24 hours of receiving the package. Please take a photo or video evidence of the damage and contact support@vitalmobilitycare.com. We will immediately try to find a solution for you.

Please Read the Following:

When you are making a purchase from Mobility Care, you are acknowledging the following of the Exchange Agreement:

I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Vital Mobility Care within 24 hours of the product being delivered.

I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.

I understand that products need to be returned unopened and unused. An additional restocking fee may occur.

I understand that if my order has left the warehouse, I am unable to receive a full refund.

Warranty:

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns:

The Vital Mobility Care default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.

Contact support@vitalmobilitycare.com for any questions.

Order cancellation

If you need to cancel your order, please contact us immediately on:

Phone: (980)-890-9355

Email: support@vitalmobilitycare.com

Opening hours:

Monday - Friday: 9am - 5pm EST

Vital Mobility Care by OLF LLC
254 Chapman Rd
Newark, Delaware 19702
United States